How do I return an item?

About Us

Chess & Bridge Ltd. is a UK registered company (Reg. no. 2721434) trading from the UK.

Registered address: Chess & Bridge, 44 Baker Street, London, W1U 7RT.
Tel. +44 (0) 207 288 1305 or +44 (0) 207 486 7015
VAT registration number:. GB 605932837

We have been in business for 22 years (established in 1992) and we are dedicated to providing good customer service and a pain-free mail-order service. If you have any suggestions or comments on areas that we can improve upon please email us at

The terms and conditions below apply to all orders placed with us via our website ( By placing an order it is deemed that you accept these terms and conditions.

Making A Purchase

This website is protected by TrustKeeper Trusted Commerce program and uses industry standard encryption to ensure that your personal details and payment details are kept secure.

Just browse through our webshop and click the "add to basket" button for any items that you wish to buy. After you have finished your selection, click on "check out" and you will be asked for the details that we need to be able to fulfill your order.

All goods sold subject to availability.

We accept all major credit & debit cards including American Express payment. We also accept PayPal payments.

All prices are listed in pounds sterling (GBP). If you are shopping from outside the UK place your order and your credit card issuer will convert the transaction into your own currency at the exchange rate prevailing on that day. Please ask your card issuer if you want to know what that rate is.

Back-ordered items will be recorded and despatched as soon as stock is available.

payment stage uses SSL (golden padlock) with 128-bit encryption key. On-line payments are processed by internationally recognised payment providers Streamline/WorldPay and PayPal.

Shipping & Handling

You will have the option of specifying a method of shipping when you reach the checkout page.
Shipping costs depend upon your location, the shipping method requested and the weight of your order.

Mail orders are shipped from the UK by either Royal Mail 1st Class or courier.
All overseas orders are sent either by an airmail service or courier.

UK Delivery Schedule

We aim to delivery orders in 3 to 5 working days.

Express UK Delivery Schedule

Orders placed before 1.00pm (Mon-Fri) will be delivered the next working day between 8.30am and 6.00pm. If delivery is to Northern Ireland or Highlands and Islands, goods will be delivered in 2 working days.

Overseas Delivery Schedule

Europe: delivery in approx. 4-8 working days
United States: delivery in approx. 4-10 working days
Rest of World: delivery in approx. 5-20 working days

Express Overseas Delivery

Schedule Orders placed before 1.00pm (Mon-Fri) will be dispatched the same working day. Such orders are usually sent via a courier service in which case the delivery times are as follows:

Western Europe: delivery in approx. 2-6 working days Eastern Europe: delivery in approx. 3-8 working days
United States: delivery in approx. 2-5 working days
Rest of World: delivery in approx. 7-10 working days

For a more accurate idea of when an Express order may arrive we suggest emailing us or calling our mail-order department (see "Reaching Us" section for our contact details.

We will use reasonable endeavours to deliver goods to customers by the estimated delivery date. The delivery date is not guaranteed nor is it of the essence of the contract. In no circumstances will Chess and Bridge be liable to the customer for any losses, damages or charges incurred by the customer due to the late delivery of the goods.

Back Orders

Please note that, as yet, our stock records are not linked to the web site. Most of the items listed on the web site are in stock; those which are not in stock are on order from our suppliers and will be available in the near future. We try to remove items which are likely to be unavailable for a long time from the site until they come back into stock.

If part of your order is not in stock those items immediately available will be despatched straight away and any unavailable items will be placed on back-order and supplied as soon as they become available. We will give an estimated shipping date for the back-ordered items. You will not be charged any extra for shipping if your order has to be sent in more than one delivery.

You may cancel your order for back-ordered items at any time before we supply. If you need to do this please email us, phone us, or write quoting your order number.

Tax Charges

All prices on the site are quoted in UK. pounds sterling. They will be converted into your own currency, by your credit/debit card issuer, at the prevailing exchange rate at the time of payment. Prices are shown both inclusive and exclusive of Value Added Tax (VAT) at the current UK rate. The VAT inclusive price is what customers with a delivery address inside the European Union (EU) will pay. Elsewhere in the world the VAT exclusive price applies. A VAT receipt will be included with your order.

If you are ordering from outside the EU please bear in mind that customs duty or import taxes may be levied on your imported goods. Please check with your local customs office for tax rates and applicability before ordering as you are responsible for payment of import duty and taxes levied by your own government.

Credit Card Security

Payments are processed either by WorldPay, a leading provider of electronic payment processing solutions, or using PayPal, a global ecommerce payment provider. Both options offer secured online payment procedures using data encryption.

This site is protected by TrustKeeper and is regularly compliance checked.


All goods are insured by us against loss or damage in transit to the customer. Any claim for damage in transit or for goods being defective must be made within 3 days of receipt of the goods.

Requests for couriers to leave goods in an unsecured location will invalidate any insurance claim for loss of goods.

All goods remain the property of Chess & Bridge Ltd until paid for in full. Placing an order is deemed to be acceptance of these terms. See our returns policy for additional information.

Reaching Us

If you need to reach us, please click to email us.

Alternatively, you can call from within the U.K. on 020 7288 1305 or 020 7486 7015 (International +44 207 288 1305 or +44 207 486 7015 or write to us at Chess & Bridge, 44 Baker Street, London, W1U 7RT.

Privacy Policy

Chess & Bridge do not disclose customer names, addresses etc. to third parties except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used.

Data collected by this site is used to:
  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchases
  5. Only disclose information to third-parties for goods delivery purposes
  6. You have the option to sign-up to receive marketing emails, if you wish, at the checkout
Returns Policy

1) Goods damaged or faulty

The Customer must inspect the goods immediately upon delivery and in all cases must inform Chess & Bridge writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.

Goods received damaged or faulty may be returned for replacement or refund. We will refund the cost of return postage using standard first or second class post. Please contact us in advance for advice on best procedure, as in certain circumstances we are able to send our courier to collect items.

Returns address:
Chess & Bridge
44 Baker Street

2) Goods not damaged or faulty.

You have 14 days following receipt of your order during which you may return goods. Known as a "Cooling off period". Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We reserve the right to levy a 15% re-stocking fee (minimum £7.50) for returns which do not reach us in perfect condition.

The cost of both the outgoing and return postage must be met by the customer. Refunds will be made within 14 days of us receiving the returned goods safely.

This policy does not apply to sealed items, specifically software, playing cards, and DVDs

3) Exceptions: Software, DVD Videos & eBook/Video Downloads

By law sealed software products and video DVDs may not be returned once they have been opened by the customer. This is to help prevent software/video piracy. It is your responsibility to make sure that your operating equipment is compatible with the relevant software or video DVD before purchasing and that software purchased is functionally adequate for your needs. Please call us or email us if you have any queries in this regard.

You cease to have the right to cancel an order for digital eBook/video content once you have downloaded the video material.