How do I return an item?

About Us

Chess & Bridge Ltd. is a UK registered company (Reg. no. 2721434) trading from the UK.

Registered address: Chess & Bridge, 44 Baker Street, London, W1U 7RT.
Tel. +44 (0) 207 288 1305 or +44 (0) 207 486 7015
Email: info@chess.co.uk
VAT registration number:. GB 605932837

We have been in business for 22 years (established in 1992) and we are dedicated to providing good customer service and a pain-free mail-order service. If you have any suggestions or comments on areas that we can improve upon please email us at info@chess.co.uk

The terms and conditions below apply to all orders placed with us via our website (shop.chess.co.uk). By placing an order it is deemed that you accept these terms and conditions.


Guarantee

All goods are insured by us against loss or damage in transit to the customer. Any claim for damage in transit or for goods being defective must be made within 3 days of receipt of the goods.

Requests for couriers to leave goods in an unsecured location will invalidate any insurance claim for loss of goods.

All goods remain the property of Chess & Bridge Ltd until paid for in full. Placing an order is deemed to be acceptance of these terms. See our returns policy for additional information.

Reaching Us

If you need to reach us, please click to email us.

Alternatively, you can call from within the U.K. on 020 7288 1305 or 020 7486 7015 (International +44 207 288 1305 or +44 207 486 7015 or write to us at Chess & Bridge, 44 Baker Street, London, W1U 7RT.

Returns Policy

1) Goods damaged or faulty

The Customer must inspect the goods immediately upon delivery and in all cases must inform Chess & Bridge writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.

Goods received damaged or faulty may be returned for replacement or refund. We will refund the cost of return postage using standard first or second class post. Please contact us in advance for advice on best procedure, as in certain circumstances we are able to send our courier to collect items.

Returns address:
Chess & Bridge
44 Baker Street
LONDON
W1U 7RT

2) Goods not damaged or faulty.

You have 14 days following receipt of your order during which you may return goods. Known as a "Cooling off period". Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We reserve the right to levy a 15% re-stocking fee (minimum £7.50) for returns which do not reach us in perfect condition.

The cost of both the outgoing and return postage must be met by the customer. Refunds will be made within 14 days of us receiving the returned goods safely.

This policy does not apply to sealed items, specifically software, playing cards, and DVDs

3) Exceptions: Software, DVD Videos & eBook/Video Downloads

By law sealed software products and video DVDs may not be returned once they have been opened by the customer. This is to help prevent software/video piracy. It is your responsibility to make sure that your operating equipment is compatible with the relevant software or video DVD before purchasing and that software purchased is functionally adequate for your needs. Please call us or email us if you have any queries in this regard.

You cease to have the right to cancel an order for digital eBook/video content once you have downloaded the video material.