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Shipping Information
Shipping and Handling
 
You will have the option of specifying a method of shipping when you reach the checkout page. Shipping costs depend upon your location, the shipping method requested and the weight of your order.

All UK* orders are shipped Royal Mail 1st class post or by a 1-2 day courier service.

All Overseas orders are sent Royal Mail airmail or by a courier service.

Shipping & Handling

You will have the option of specifying a method of shipping when you reach the checkout page.
Shipping costs depend upon your location, the shipping method requested and the weight of your order.

Mail orders are shipped from the UK* by either Royal Mail 1st Class or courier.
All overseas orders are sent either by an airmail service or courier.

UK* Delivery Schedule

We aim to delivery orders in 3 to 5 working days.

Express UK* Delivery Schedule

Orders placed before 1.00pm (Mon-Fri) will be delivered the next working day between 8.30am and 6.00pm. If delivery is to Northern Ireland or Highlands and Islands, goods will be delivered in 2 working days. Orders placed on Saturday & Sunday will be dispatched on the Monday via the next day service. (Working days are Monday to Friday only).

*There are restricted postcode areas where we are unable to offer a Express delivery service and additional charges for standard postage will apply. These areas are as follows:
  1. Aberdeen: AB
  2. Dundee: DD8-11
  3. Channel Islands (includes Alderney & Sark): all GY and JE
  4. Western Isles: all HS
  5. Isle of Man: all IM
  6. Inverness-shire: all IV
  7. Fife: KY
  8. Ayrshire: all KA 27-28
  9. Orkney Islands: KW 1-3, 5-17
  10. Renfrewshire: PA 20-49, 60-78
  11. Perthshire: PH 19-26, 30-44, 49-50
  12. Cornwall: TR 21–25
  13. Shetland Isles: all ZE
  14. Nothern Ireland: BT 1-99
  15. BFPO

Overseas Delivery Schedule

Europe: delivery in approx. 4-8 working days
United States: delivery in approx. 4-10 working days
Rest of World: delivery in approx. 5-20 working days

Express Overseas Delivery

Schedule Orders placed before 1.00pm (Mon-Fri) will be dispatched the same working day. Such orders are usually sent via a courier service in which case the delivery times are as follows:

Western Europe: delivery in approx. 2-6 working days Eastern Europe: delivery in approx. 3-8 working days
United States: delivery in approx. 2-5 working days
Rest of World: delivery in approx. 7-10 working days

For a more accurate idea of when an Express order may arrive we suggest emailing us or calling our mail-order department (see "Reaching Us" section for our contact details.

We will use reasonable endeavors to deliver goods to customers by the estimated delivery date. The delivery date is not guaranteed nor is it of the essence of the contract. In no circumstances will Chess and Bridge be liable to the customer for any losses, damages or charges incurred by the customer due to the late delivery of the goods.


Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Please see our Returns Policy for complete details regarding our return policy.
How do I return an item?
  About Us

Chess & Bridge Ltd. is a UK registered company (Reg. no. 2721434) trading from the UK.

Registered address: Chess & Bridge, 44 Baker Street, London, W1U 7RT.
Tel. +44 (0) 207 288 1305 or +44 (0) 207 486 7015
Email: info@chess.co.uk
VAT registration number:. GB 605932837

We have been in business for 22 years (established in 1992) and we are dedicated to providing good customer service and a pain-free mail-order service. If you have any suggestions or comments on areas that we can improve upon please email us at info@chess.co.uk

The terms and conditions below apply to all orders placed with us via our website (shop.chess.co.uk). By placing an order it is deemed that you accept these terms and conditions.


Guarantee

All goods are insured by us against loss or damage in transit to the customer. Any claim for damage in transit or for goods being defective must be made within 3 days of receipt of the goods.

Requests for couriers to leave goods in an unsecured location will invalidate any insurance claim for loss of goods.

All goods remain the property of Chess & Bridge Ltd until paid for in full. Placing an order is deemed to be acceptance of these terms. See our returns policy for additional information.

Reaching Us

If you need to reach us, please click to email us.

Alternatively, you can call from within the U.K. on 020 7288 1305 or 020 7486 7015 (International +44 207 288 1305 or +44 207 486 7015 or write to us at Chess & Bridge, 44 Baker Street, London, W1U 7RT.

Returns Policy

1) Goods damaged or faulty

The Customer must inspect the goods immediately upon delivery and in all cases must inform Chess & Bridge writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.

Goods received damaged or faulty may be returned for replacement or refund. We will refund the cost of return postage using standard first or second class post. Please contact us in advance for advice on best procedure, as in certain circumstances we are able to send our courier to collect items.

Returns address:
Chess & Bridge
44 Baker Street
LONDON
W1U 7RT

2) Goods not damaged or faulty.

You have 14 days following receipt of your order during which you may return goods. Known as a "Cooling off period". Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We reserve the right to levy a 15% re-stocking fee (minimum £7.50) for returns which do not reach us in perfect condition.

The cost of both the outgoing and return postage must be met by the customer. Refunds will be made within 14 days of us receiving the returned goods safely.

This policy does not apply to sealed items, specifically software, playing cards, and DVDs

3) Exceptions: Software, DVD Videos & eBook/Video Downloads

By law sealed software products and video DVDs may not be returned once they have been opened by the customer. This is to help prevent software/video piracy. It is your responsibility to make sure that your operating equipment is compatible with the relevant software or video DVD before purchasing and that software purchased is functionally adequate for your needs. Please call us or email us if you have any queries in this regard.

You cease to have the right to cancel an order for digital eBook/video content once you have downloaded the video material.